Canna Soul Returns & Refunds Policy

At Canna Soul, we take great care in providing quality products and service. Please read our returns and refunds policy carefully before making a purchase.

No Returns or Refunds

• All sales are final.

• We do not accept returns, exchanges, or issue refunds once an order has been placed and payment has been confirmed.

Damaged or Incorrect Orders

• While we do not process refunds or returns, we will do our best to assist if:

  • Your order arrives damaged in transit, or

  • You receive the incorrect product.

• In such cases, please contact us within 24 hours of delivery with your order number and clear photos of the issue. We will review the matter and provide assistance where possible.

Age Restriction

• Orders are only accepted from individuals 18 years or older. Proof of age may be requested at delivery or collection.